How plans work
Plans quoted around what you run, with room to grow
Survizo gives you an online community of your own customers, under your brand, to ask whenever a decision needs their view. It comes in three plans: Starter, Professional and Enterprise. We price your plan on a thirty-minute call, once we know what you want to run. Say yes and we send your sign-up link and invoice.
Pricing
One shared allowance for every community you run
Your plan sets which features you get and how much of each you can use. Most allowances are shared across the account, so a quiet community leaves room for a busy one. A few, such as the member total, apply to each community separately.
The three plans
Find the plan that fits how you work
- Starter suits a brand running a community of its own customers, with someone on the team running the research. It covers surveys, discussions and polls, and AI that drafts your surveys.
- Professional suits an agency, or a brand running several large communities. It adds every question type, surveys that adapt to each person's answers, video answers, live interviews and group sessions, and reports the AI writes for you. Answers reach your CRM, results export to Excel, PowerPoint and SPSS, and invitations can go from your own WhatsApp Business number to people who have opted in.
- Enterprise suits a group of companies or a large agency running many communities. Your other systems can connect to Survizo, you choose how long background records are kept, and you work under a contract with agreed service levels.
Ways to pay
Subscribe for an ongoing community, or pay for a single project
Starter, Professional and Enterprise run as subscriptions. That suits a team that keeps its community going and comes back to it with each new question.
If you have one study in mind, we price it as a single project with the features it needs. You get one community, open for the weeks we agree before you start. It suits an independent researcher with one client project, or a brand testing one idea.
On the call we settle the plan, how you pay and any extra room you need.
What's counted
What your plan counts, so nothing surprises you
Your plan sets an amount for each item below, so you know how much room you have before you start. The last two come with the larger plans.
- Communities on the account. Each has its own address, members, settings and look. See running many communities from the same login.
- Members per community. People waiting for your approval count too, so you can approve everyone waiting without going over.
- Team seats. Logins for you and the colleagues you make administrators.
- Survey responses per month. A response counts when a member sends in a finished survey. Your own test runs are never recorded, so they never count.
- Emails per month, with a daily limit. Invitation, reminder and notification emails count, and sign-in codes never do. WhatsApp messages have their own count, below.
- AI units per month, shared across the account. Each AI task, such as drafting a survey or writing a report, uses units from one monthly allowance, and you can cap what each admin uses.
- WhatsApp messages per day, on Professional and Enterprise. Each one goes from your own WhatsApp Business number, and only to people who have opted in.
- Connections to your other systems, on Enterprise. Your plan sets how many can connect, how many requests they make each month, and how many addresses Survizo alerts when something changes.
No surprises
Two warnings before you run out, and never a surprise charge
- You're warned before it fills. The account owner gets a message in Survizo and an email once an allowance is mostly used, and again just before it runs out.
- At the limit, only that action stops. Everything else carries on as normal. You'll see which allowance is used up, how much you've used and the pack that adds more, or a note to talk to us if no pack fits.
- Nothing is charged automatically. A pack is added only when you ask for it.
- Members never see any of it. No member sees an allowance, a warning or a bill. If a survey reaches the account's response limit, a member is told only that the survey isn't taking responses right now.
- Failed AI work costs you nothing. If an AI task fails to finish, its units go straight back to your monthly allowance.
Add-on packs
More room without changing plan
When an account needs more of something, a pack adds it to the account and the plan stays as it is. Ask us for a pack and we add it.
- An extra community
- AI units
- More invitation and reminder emails, with a higher daily limit
- Survey responses
- More requests from your connected systems, on Enterprise
For more WhatsApp messages, members, team seats or system connections, talk to us and we'll size it with you.
Every plan
What every plan includes
- Surveys built from the everyday question types, with results counted question by question and a download that opens in any spreadsheet. See surveys and logic.
- Articles, discussion spaces, the social feed, polls, private messages and community chat. See community and conversation.
- Push notifications to members.
- AI that drafts and edits for you on its fastest setting, including survey translations a person approves before members see them. See AI across the study.
- Surveys and member pages in twelve languages.
- Design your community's sign-in, sign-up and members' home pages yourself, with a community address on survizo.com. See branding and white-label.
- A record of the exact consent wording each member agreed to, and a way for members to download their data or ask for it to be erased. See members and consent.
Professional
What Professional adds
- Survey logic that shows each member only the questions meant for them, and stops taking answers from a group, such as people under thirty, once you have enough. See surveys and logic.
- All twenty-one question types, from trade-off ranking and card sorts to heat maps on an image.
- Show members pack shots, models they can turn and clickable prototypes, and ask what they think.
- Video answers with transcripts.
- Live interviews and group sessions, recorded, transcribed and translated.
- Reports the AI writes on your community, the key points from each recorded call, and a chat that answers your questions about any call or report.
- A more thorough AI setting for reports and call summaries, which you can pick for any single request.
- Exports to Excel, PowerPoint and SPSS, with results broken down by your saved groups and correlations included. See analysis and exports.
- WhatsApp invitations from your own business number, to people who have opted in. See integrations.
- Each member's answers and scores written to their contact in your CRM, so the people who talk to that customer see what they said.
- Members can sign in with Google.
- Community emails sent from your own address, such as research@yourbrand.com.
- Add members in one go from an Excel or CSV file.
- Moderator and client seats. Moderators look after a community, and clients see only the parts you open to them.
Enterprise
What Enterprise adds
- Your other systems can connect to Survizo, one community per connection. They hear the moment a member joins or finishes a survey, and can announce a new study by email and WhatsApp. See integrations.
- You can choose to delete background records, such as the log of who changed what, sooner than our standard schedule.
- Our most thorough AI setting, for the reports that matter most.
- Invoices under a signed contract, with service levels we agree with you.
The call
Your quote, built on one call
On a thirty-minute call you talk to the people who build Survizo. We ask what you want to learn and from whom, then show you the product on a project like yours. Together we agree next steps and a launch date.
Your quote comes from what you tell us. We ask how many communities you'll run and how large they'll grow. We ask how often you'll run a survey or study, whether you need live interviews and group sessions, and how much you'll use the AI. Your answers point to a plan and any packs, and settle whether a subscription or a single project suits you best.
Questions
Questions about Survizo pricing
How much does Survizo cost?
We quote every account on a thirty-minute call, so the price fits what you will actually run. A brand with one community needs very different allowances from an agency with a community for each client. Say yes and we send your sign-up link and invoice. Take a plan as a subscription, or have one study quoted as a single project.
What happens if we hit a limit while a study is running?
Only the action that would go past it stops, and you'll have had two warnings first. Survizo shows you the pack that adds more, or asks you to talk to us if no pack fits. Nothing is charged until you ask for a pack, and a pack adds room without changing your plan.
What if a community outgrows its member limit?
Talk to us before it does, ideally on the first call. People waiting for approval count towards the total, so agreeing the size up front leaves room for everyone you invite. Then the plan fits the community you mean to build.
Do our members ever see a limit or a bill?
No. Allowances, warnings and packs are for the account's owner. If a survey reaches the response limit, members are told only that it isn't taking responses right now.
How does AI use count against the plan?
Each AI task uses units from a monthly pool on the account. You decide which admins can use AI drafting, AI reports and call insights, and you can give each of them a smaller monthly share. If an AI task fails to finish, its units go back to the pool. If a request is turned down, for example because the month's units are used up, the message tells you why.
Can we add capacity without changing plan?
Yes. A pack adds more communities, AI units, emails, survey responses or system requests to the account, and your plan stays as it is. Ask us for one and we add it.
The next step
Get your quote on a fit call.
Thirty minutes with the people who build Survizo. Bring a project you have coming up. You'll leave knowing whether Survizo fits it, which plan suits you and how soon you could launch.