Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the Survizo platform and related services, which are provided by the company named under Company details at the end of these Terms ("Survizo", "we", "us"). By creating an account or using the platform, you agree to these Terms. If you're using Survizo on behalf of an organisation, you confirm that you have the authority to bind it.

2. The service

Survizo is a white-label platform. Organisations use it to build branded research communities, invite and manage members, run surveys, publish content, and draw insight from what members say. The features you have depend on how your account is set up.

3. Accounts and access

You're responsible for what happens under your account and for keeping your sign-in details safe. You agree to give accurate information and to tell us promptly about any unauthorised use. Access is based on roles, and you decide who gets administrator, client, researcher, moderator and member access.

4. Your content and data

You own the communities you create and the data your members generate, including survey responses, posts and activity. We process this data to provide the service. You're responsible for having a lawful basis to collect and process your members' data, and for keeping the promises you make to them.

5. Acceptable use

You agree not to use Survizo to:

• send unsolicited or unlawful messages, or contact people who haven't agreed to hear from you;
• collect data deceptively or without a lawful basis;
• upload unlawful, infringing or harmful content;
• try to breach security, reach other customers' data, or disrupt the service.

6. Email and communications

Invitations and notifications are sent through the platform on your behalf. It's up to you to make sure your recipients have agreed to be contacted, and to follow the anti-spam laws that apply to you. Every recruitment email includes an unsubscribe option.

7. Availability and changes

We work to keep the platform available, and we may update, improve or change features over time. We may suspend access when we need to, to protect the platform or other customers.

8. Liability

To the fullest extent the law allows, the service is provided "as is" and "as available". Nothing in these Terms limits liability that the law doesn't allow to be limited.

9. Contact

Questions about these Terms? Write to support@survizo.com.

Company details

Survizo is a product of Protege Research Limited, a company registered in England and Wales with company number 12894348.

Registered office: 5 Uplands, London Road, Harrow, HA1 3LY, United Kingdom.

Email: support@survizo.com.